Digital Downloads
How do I receive my digital download after purchase?
Your download link is delivered automatically to the email address used at checkout — usually within minutes of your order being confirmed. Please check your spam or promotions folder if you don't see it right away.
How do I access or re-download my files?
You can re-access your downloads at any time by logging into your account and visiting your order history, or by clicking the download link in your original order confirmation email. Links do not expire.
What file formats are included?
Most digital products (such as workbooks and journals) are delivered as PDF files. Canva templates include a link to duplicate the template directly in your Canva account. File details are listed on each product page.
Can I get a refund on a digital download?
Because digital files are delivered instantly and cannot be returned, all digital download sales are final. If you experience a technical issue accessing your files, please reach out to us at zenangelden@gmail.com and we'll make it right.
Shipping
How long does it take for my order to ship?
All physical products are made to order. Please allow 2–5 business days for production before your order ships.
What are the shipping options and delivery times?
We offer several shipping options at checkout:
- Economy (US only): 4–8 business days after production — from $3.99
- Standard (US): 2–5 business days after production — from $4.75
- Standard (International): 10–30 business days after production — from $4.75
- Priority (US): 2–3 business days after production — carrier-calculated
- Priority (International): 3–5 business days after production — carrier-calculated
- Express (select items): 2–3 days total including production — $7.99 + $2.40 per item
Do you ship internationally?
Yes! We ship to many countries worldwide. Please note that customs duties, VAT, and import taxes are the responsibility of the buyer and are not included in your order total.
Will I get a tracking number?
Tracking links are provided when available and will be sent to your email once your order ships. Please note that some Economy and international shipments may have limited tracking updates.
My order seems lost or delayed — what should I do?
If your order hasn't arrived within the expected timeframe, please contact us at zenangelden@gmail.com within 30 days of your expected delivery date and we'll look into it for you.
Returns & Exchanges
What is your return policy?
Because our physical products are made to order just for you, we are unable to accept returns or exchanges for change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and we'll send a replacement or issue a refund.
What if my item arrived damaged?
We're so sorry to hear that! Please email us at zenangelden@gmail.com with your order number and a clear photo of the damage within 7 days of receiving your order. We'll take care of you.
Product Care
How do I care for my crystals?
Crystals love gentle handling. Cleanse them regularly by placing them in moonlight, using sound (singing bowls or bells), or smudging with sage. Avoid prolonged exposure to direct sunlight, which can fade some stones, and keep them away from water unless you know your specific crystal is water-safe.
How do I care for candles?
For the best burn, trim your wick to ¼ inch before each use and allow the wax to melt to the edges on the first burn to prevent tunneling. Keep candles away from drafts, children, and pets, and never leave a burning candle unattended.
How do I use essential oils safely?
Always dilute essential oils with a carrier oil (such as jojoba or sweet almond oil) before applying to skin. Do a patch test before full use. Keep oils away from eyes and out of reach of children. Consult a healthcare provider before use during pregnancy.
Orders & Tracking
Can I change or cancel my order?
Since our products go into production quickly, we can only accommodate changes or cancellations within 24 hours of placing your order. Please email us as soon as possible at zenangelden@gmail.com.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link (when available). You can also log into your account to view your order status at any time.
I haven't received my order confirmation email — what should I do?
Please check your spam or promotions folder first. If it's not there, it's possible the email address entered at checkout had a typo. Contact us at zenangelden@gmail.com with your name and order details and we'll resend it.
Still Have Questions?
We're here to help! Reach out to us anytime at zenangelden@gmail.com and we'll get back to you as soon as possible. Thank you for shopping with Zen Angel Den. 🌿